Leading with Emotional Intelligence & Conflict Resolution

Leading Self with Emotional Intelligence

Self-leadership means knowing who you are, what you are capable of and how you can best manage emotions when working with others. Old habits die hard – understanding who you are leads to a stronger ability to create new and empowering habits. This workshop opens the doors to self-awareness by uncovering how our life events inform who we are today. It provides participants a courageous look into what might be stopping them in adopting and sustaining new behaviours, then provides strategies for overcoming those barriers.

Conflict Resolution

Workplace conflict can be defined as any situation where multiple parties have opposing needs and may range from everyday issues between people that have good relations to more serious situations involving significant interpersonal tension. Regardless of the conflict, a skilled communicator will seek to resolve it in a way that maximizes both the substantive outcome and the relationship. Fortunately, conflict resolution skills can be readily learned by most people, and the tools can be used effectively even when the other party has no specific conflict resolution skills. This program focuses intensively on skills practice, so that participants build a high level of confidence in the tools they learn before leaving the room.

Helen has over 20 years’ experience as an Organizational Development and Human Resources professional, working as both a consultant and within industry. Helen’s expertise includes training and facilitation, people and leadership development, employee engagement, diversity and inclusion, performance management, competency development, career development, recognition and onboarding

Suitable for child care providers and child care workforce.

Registration Link: https://anc.ca.apm.activecommunities.com/ygv/activity/search/detail/10343?onlineSiteId=0&from_original_cui=true